Fast and Easy Returns:
We at Patel LED sell high quality LED products at the best prices on the market and ensure 100% customer satisfaction. In the unlikely event that you are not satisfied with your order, please email or call us within 30 days of the order delivery date and let us know. We will send you an RMA number, and you can send the product back to us. No return will be accepted without an RMA number. We can either replace the item with one of your choice or issue a refund (see below).
Patel LED only accepts returns on products within 30 days of delivery date and a return damage claim or missing product claim must be filed within 7 days of the delivery date. If the return is due to Patel LED error (wrong product sent/dead on arrival <DOA>/pieces missing), we will send you a prepaid shipping label and you simply need to drop the package off to your local USPS/Fedex Office. Please inspect all items prior to use. If you decide to send an item back, please be sure to package it the same way it arrived to ensure it does not break on the way back to us. We recommend all return shipments purchase insurance covering the full amount of the order. If you choose not to purchase insurance and your shipment arrives damaged, Patel LED cannot offer you a refund. Once the item has been inspected and approved, a full refund for the purchase price will be issued.
All returns due to buyer preference change will have the option of store credit for the full amount of purchase of product or refund for the full amount of purchase of product. Shipping and handling fees are non-refundable and buyer is responsible for any return shipping fees incurred in warranty claims.
You should expect to receive your refund within two weeks of your package to the return shipper, however, in many cases you will receive a refund within a few business days. This time period includes the transit time for us to receive your return from the shipper (5-7 business days), processing the return once we receive it in the warehouse (3-5 business days), and the time for the bank to process the refund request (3-5 business days). If you need to return an item, simply scroll below or give us a call at +1 (678) 770-5002, +1 (470) 272-0781 and a customer support representative will be happy to help.
What to do if your product is damaged upon arrival: We at Patel LED go through enormous efforts to properly package and ship all orders to prevent breaking. In the unlikely event that your package arrived damaged, please make sure you take the following steps to ensure getting a replacement is quick and easy: Step 1. Call/Email Patel LED within 72 hours of product delivery. Step 2. Take a photo of all packaging AND materials AND damaged items. Step 3. We will send you an RMA number and return shipping label. Step 4. Repackage the item in the box it arrived in and send it back to:
PATEL LED
Returns # XXXXXX
1077 Trident maple chase, Lawrenceville, GA, 30045, USA
+1 (678) 770-5002
+1 (470) 272-0781
support@patelled.com
Step 5: Receive brand new replacement. If you have any questions about our returns policy, feel free to email us at support@patelled.com or call us at +1 (678) 770-5002
